Case Study: Sharepoint 2010 Solves EDM And Workflow Challenges For State Agency

A New Jersey state agency has been charged with enforcing certain legislation and regulations to assure the public trust and confidence in the credibility and integrity of the regulated industry and operations.

Most petitions or submissions received by the Agency arrive through regular mail and are manually routed to various departments. The balance of submissions are received as attachments to email. This creates a number of inefficiencies such as duplication of documents, the inability to know where various submissions are within the process, as well as the inability to provide feedback to petitioners on the status of the submission. The Agency was searching for an electronic document management system, to alleviate the identified issues within the current paper process and increase the efficiency of the state agency. It was imperative that the electronic process closely mimic the one currently followed.