Article | February 4, 2025

The Guide To Understanding The Impact On Cost Of Poor Quality

Source: ETQ
GettyImages-466728721 quality

Is product quality silently harming your business? Beyond being a mere inconvenience, quality issues can erode customer confidence, weaken your brand, and reduce profitability. Ignoring these challenges leads to wasted time, resources, and revenue. The key to regaining control lies in understanding the true Cost of Poor Quality (COPQ).

This guide reveals the often-overlooked financial consequences of poor-quality products and provides a strategic approach to improvement. Explore nine critical cost categories associated with quality failures and discover practical methods to address them. Learn how top companies, such as Trane, achieved significant success — cutting scrap and rework by 32% and reducing warranty expenses by 70% — through effective quality management.

Don’t let subpar quality undermine your bottom line or drive customers away. Take charge of your quality management strategy today. Access the full guide to start building a stronger, more reliable reputation.

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