Brochure: NovaSep Customer Service

More than 1000 Novasep Process laboratory and production units including chromatography columns, chromatography skids, solvent recycling systems and membrane systems are installed worldwide. To increase the life span of your system and to ensure its performance, we offer the following services.

Our Services - Your Benefits:

• On-going technical support service to answer questions
  Novasep Process' customer service team provides on-going technical assistance and is dedicated to fulfilling your needs.
• Training to improve performance
  Our experienced technical staff provides on-site training for specific operations like: column packing, frit/membrane replacement, systems operation (software & process) and purification applications.
• Spare parts service to minimize downtime
  Novasep Process maintains an inventory of standard parts for quick delivery. Based on your process, we systematically recommend a spare parts list for storage at your site.
• Up-grade to meet your new requirements
  Our engineers and service team can customize your system with updated software and/or hardware. We inform you about new technologies, software and sytems upgrades.
• Service contract for increased reliability
  We offer service contracts that match your requirements:
  • Preventive maintenance:
    Our team plans and performs a periodic preventive maintenance to replace parts subject to wear and tear.
  • Corrective maintenance:
    Our qualified personnel perform troubleshooting at your site to maximize system utilization. A report is provided to document all activities.

    Preferred service agreements with guaranteed response time are available.

  • Periodic qualification:
    Our team performs periodic qualifications and a report is provided. These services help you to maintain regulatory compliance.