By Dave Hunter
For most companies in the regulated environment, quality is a concept manifested largely in paper instead of training through policies, SOPs, work instructions, manuals, and other materials. It’s not enough to have your quality standards on paper. You have to implement and integrate them into your daily operations and prove to regulators that your standards and policies work.
In a regulated environment, training is a means to minimize (if not avoid) human error, a common cause of deviations and nonconformances. It’s no wonder that various standards and regulations require training as an integral part of the quality management system.
Training is an integral part of quality, just as quality is integral to product safety. This is the reason training systems are inspected or audited. Whether your company is trying to establish a training management process from scratch or improving your existing process, you should integrate your training requirements with your overall compliance and business goals.
If you are using manual or home-grown processes, consider switching to an automated system. Take advantage of the latest technology when choosing a training platform. The time, effort, and resources you invest in establishing and maintaining an effective training management process will add value to your operations over the long haul.