The Human Error Tool Box: A Practical Approach to Human Error
September 2, 2020 - CA USCompliance4All
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Overview: Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. When working with these challenges, it is imperative to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed. This course offers practical approaches and tools to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters. Areas Covered in the Session: Background on Human Error Phenomena and Measurement The importance of Human Error Prevention/reduction Quantitative and qualitative information gathering Why do we need tools for human error reduction programs? Training as a tool and human error Facts about human error and training Human Error as the Root Cause: what to do and how to measure it Tools Prediction Root Cause Analysis Cognitive load assessment Systems available Human error rate Floor checklist Interview questions Human error rates and other metrics Trending and Tracking Metrics and Human Error KPI’s Human Error rate 1st-time pass rate Overall equipment effectiveness (OEE) Trending /Tracking Learning Objectives: Understand human error: factors and causes Understand the importance: regulatory and business Define the process to manage Human Error deviations Learn about human error measurement Learn about tools for measurement Establish Key Performance Indicators Define and measure human error rate, cognitive load, and CAPA effectiveness Identify what I can do to support human reliability Who Will Benefit: Training managers and coordinators Operations Manufacturing Plant Engineering QA/QC staff Process excellence/improvement professionals Industrial/process engineers Compliance officers Regulatory/legislative affairs professionals General/corporate counsel Executive management Speaker Profile Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.