The world we live in is ever-changing – just take a look at how technology has advanced in recent years. Some readers will even remember a time before the internet (oh the horror!), and yet, in a relatively small space of time, we’ve gone from dial up, to broadband, to wireless. Now we’re permanently connected.
Increasingly, forward-thinking R&D organizations and their labs are looking to get in on the act too, by adopting the latest and greatest technologies – like ELNs, LIMS and other solutions – many of which are based in the cloud. So, what do businesses need to know about change management when it comes to adopting these new technologies in their labs, and how can lab managers introduce new technologies without ‘rocking the boat’ too much?
Let’s start with the numbers – and be warned – they don’t make pretty reading. According to Forbes, 70% of business change projects result in failure. Oh, and that percentage might also be getting bigger. It’s less rocking the boat and more capsizing it! So, what’s going wrong?
It might sound obvious, but organizations are repeatedly ignoring the most important factor in change management: people.
Although we might not like to admit it, we’re all creatures of habit. If change projects aren’t managed sensitively, the obvious consequences will be pushback, heel-digging and friction (and with all change management projects, there’s also the issue of skepticism to deal with too).